Our policies.

Privacy Policy

Last updated: January 2025

Gelato Italia Wholesale Limited ("we", "us", "our") is committed to protecting your personal data. This privacy policy explains how we collect, use and store your information when you use our website or contact us.

What data we collect

We may collect your name, email address, phone number and business details when you complete an enquiry form, subscribe to our newsletter or contact us directly. We also collect standard web analytics data such as pages visited and browser type via our analytics provider.

How we use your data

We use your data to respond to enquiries, process orders, send relevant trade communications and improve our website. We will never sell your data to third parties.

Your rights

You have the right to access, correct or delete the personal data we hold about you at any time. To make a request, please contact us at sales@gelatoitalia.co.uk.

Cookie Policy

Last updated: January 2025

Our website uses cookies to improve your experience and help us understand how visitors use the site. Cookies are small text files stored on your device.

Types of cookies we use

Essential cookies - required for the website to function correctly. Analytics cookies - help us understand traffic and usage patterns (we use anonymised data only). We do not use advertising or tracking cookies.

Managing cookies

You can control and delete cookies through your browser settings. Disabling essential cookies may affect how the website functions.

Terms & Conditions

Last updated: January 2025

By using this website or placing an order with Gelato Italia Wholesale Limited, you agree to these terms and conditions. Please read them carefully.

Orders & pricing

All prices are subject to change without notice. Orders are accepted subject to product availability. We reserve the right to cancel or amend orders at our discretion.

Intellectual property

All content on this website - including text, images, logos and design - is the property of Gelato Italia Wholesale Limited and may not be reproduced without written permission.

Limitation of liability

To the fullest extent permitted by law, Gelato Italia Wholesale Limited accepts no liability for any indirect or consequential loss arising from the use of this website or our products.

Delivery Policy

Last updated: January 2025

We deliver nationwide across the UK via specialist cold chain delivery. All products are transported in refrigerated vehicles to maintain product quality and food safety compliance.

Delivery timescales

Delivery timescales vary depending on your location and order size. We will confirm your expected delivery date when your order is confirmed. Please ensure you have appropriate cold storage available at point of delivery.

Collection

Collection is available from our factory at 159 West Road, Shoeburyness, Essex, SS3 9EF. Please arrange collection in advance by calling 01702 293429.

Damaged or missing items

If your delivery arrives damaged or items are missing, please contact us within 24 hours of receipt at sales@gelatoitalia.co.uk or call 01702 293429.